Food standard

The Provincial brand has always represented great service, quality food and value prices. Our pick-up service will continue to provide you with the reliability expected from The Provincial. We care that you enjoy your meal and we care about your health & safety. The City of Geraldton has awarded The Provincial Geraldton the 5 Star Certificate confirming our best practice in hygiene, health and safety. This assurance of our integrity as a local trader is delivered in every meal we serve.

Delivery

We offer delivery for special circumstances by request. email: bar@theprovincial.com.au

We will try our best to deliver your order by the time confirmed in your receipt of order. In consideration of the increased demand for pick-up and delivery services due to the Corona Virus environment, we will endeavour to keep you informed should delays be expected.

Deliveries will be made to the address submitted on the order, no responsibility will be accepted should the wrong address be provided on the order.

The Provincial Zero Contact Delivery will involve the driver placing your order in front of your door before letting you know they’ve arrived. The driver will then stand back and wait to ensure you have collected your order. We understand the trust our customers place in us to deliver safe, freshly prepared meals and take this responsibility seriously.

Refunds

In the current environment (Corona Virus restrictions) refunds will be discretionary to individual cases. The process for dissatisfaction of product requires that you contact us via email: bar@theprovincial.com.au to submit your claim. We will respectfully consider all comments and complaints with a thorough investigation. Depending on the assessment a refund, replacement or credit will be arranged if warranted.

Personal information

We collect your personal details in order to communicate with you about your order. We may send you marketing updates on occasion.

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